Returns & Refunds Policy – HerbsPro.in

At HerbsPro.in, customer satisfaction is our top priority. If your order arrives damaged, defective, or incorrect, we’re here to help. We offer returns and refunds in accordance with applicable laws and the guidelines outlined below.

HerbsPro.in is the Indian extension of HerbsPro.com, a trusted global e-commerce brand delivering authentic health and wellness products worldwide.

Return Eligibility

We accept returns and offer refunds under the following conditions:

1. Damaged or Defective Items

  • If your product is damaged or defective upon delivery, you must report it to our customer support team within 2 calendar days of delivery.

  • Please include clear photos of the damaged item and the shipping label when contacting support.

  • After verification, we will offer either a replacement or a full refund, based on your preference.

2. Incorrect Product Received

  • If you receive the wrong product, notify us within 2 calendar days with supporting photographs.

  • We will arrange a return pick-up and dispatch the correct product or issue a full refund.

3. Non-Returnable Items

Some products are non-returnable due to hygiene, safety, or regulatory reasons. These may include:

  • Opened or used personal care items

  • Consumables (such as dietary supplements) if opened

  • Temperature-sensitive products

These items will be clearly marked as “Non-Returnable” on the product page.
If a customer requests to return a non-returnable item after delivery, a 25% restocking fee may apply, subject to approval.

4. Voluntary Returns

  • Customers may return eligible products within 30 days of delivery at their own expense.

  • Items must be sealed, unused, and in original condition.

  • After inspection, a full refund (excluding shipping fees) will be processed to the original payment method.

Return Process

  1. Initiate Return
    Contact our support team at 📧 support@herbspro.in or call 📞 +91 8333027018 within the applicable return window.

  2. Submit Required Details
    Provide:

    • Order number

    • Description of the issue

    • Photos (if applicable)

  3. Return Authorization
    If eligible, we will provide a return label and arrange for courier pickup.

  4. Refund Timeline
    Refunds are processed within 5–7 business days of receiving the returned item, subject to condition verification. The refund will be issued to the original payment method.

Shipment Refusal

If you refuse the package at the time of delivery, a full refund will be processed once the product is returned to us in unused condition.

Cancellations

Orders can be cancelled before they are shipped. Once dispatched, cancellation is not possible. You may request a return instead, as per the policy above.

Important Notes

  • Returns are not accepted for products that have been opened or used.

  • The return request must be made within the specified timeframes.

  • We reserve the right to deny refund or replacement requests that do not meet our return conditions.

Contact Us

Have questions or need help with your order? Our support team is happy to assist you.

📞 Phone: +91 8333027018
📧 Email: support@herbspro.in
🕘 Customer Support Hours: 9:00 AM – 6:00 PM IST (Monday to Friday)