SMS (Text) Messaging Privacy Policy

This SMS (Text) Messaging Privacy Policy outlines how HerbsPro.in (“HerbsPro”, “we”, “us”, or “our”) collects, uses, and protects your personal information when you opt-in to receive SMS (Text) alerts from us. HerbsPro.in is the India-based extension of HerbsPro.com, a global health and wellness retailer.

This policy supplements our general Privacy Policy and applies specifically to the HerbsPro SMS (Text) Messaging Alert Program. By subscribing to our SMS service, you agree to the terms of this policy.

Information We Collect

When you sign up for SMS alerts, we may collect the following types of information:

  • Mobile phone number used for SMS communication

  • Name, email address, or other identifiers provided at the time of opt-in

  • Device information such as mobile carrier, mobile device ID, or location data (depending on device permissions)

If you access our services through a mobile device, we may automatically receive information such as your device’s location or unique identifiers to offer enhanced functionality and location-based services.

You may choose not to provide certain information. However, this may prevent you from receiving SMS notifications or participating in our mobile programs.

How We Use Your Information

We may use the personal information collected via SMS registration:

  • To send you order updates, delivery notifications, and promotional offers

  • To provide customer support or answer inquiries via SMS

  • To ensure secure, legal, and compliant operation of our SMS services

  • For marketing purposes (with your explicit consent)

  • To enhance or personalize your customer experience

We will not sell, rent, or disclose your mobile number or personal information to third parties for their marketing purposes without your consent.

Who We Share Information With

We may share your information:

  • With third-party service providers who manage our SMS systems, process messages, or assist in customer communication

  • With mobile network providers and carriers as necessary to deliver messages

  • In compliance with legal obligations or in response to legal requests (e.g., subpoenas, court orders)

All third-party partners are contractually obligated to maintain the confidentiality and security of your information and to use it solely for the purposes specified.

Security Measures

HerbsPro employs reasonable and industry-standard technical and administrative safeguards to protect the confidentiality and integrity of your personal information, including:

  • Encrypted data transmission

  • Firewalls and restricted server access

  • Regular data audits and access control protocols

Despite these safeguards, no data transmission or storage method can be guaranteed to be 100% secure. We urge users to remain vigilant and report any suspicious activity.

Opting Out of SMS Alerts

You may opt out of receiving SMS messages at any time by replying with the keyword STOP to any SMS from us. For help, reply HELP or contact us directly using the details below.

Opting out of SMS alerts will not affect your access to our website or customer service by phone/email.

Children’s Privacy

Our SMS services are intended for adults. We do not knowingly collect or send messages to individuals under the age of 13. If you believe a child has subscribed to our service, please contact us immediately so we can delete the associated data.

Cookies and Tracking (for Web Access)

When you access our website via a mobile browser, cookies and similar technologies may be used to track session data or user preferences. For more on how we use cookies, please refer to our Cookie Policy.

Third-Party Links

SMS messages may contain links to third-party websites. We are not responsible for their content or privacy practices. Please review those sites’ policies before sharing personal information.

Contact Us

If you have questions or would like to access, correct, or delete your SMS-related information, you may reach us via:

📍 USA Headquarters
Universal Herbs Inc
31909 Hayman Street, Hayward, CA 94544, USA
📞 +1-510-324-2900
📠 510-324-5300

📍 India Locations
Herbspro India Private Limited
25/B, B.No:13, Dev Darshan Enclave,
Chandulal Bowli, Diamond Point,
Secunderabad Cantonment - 500009, Telangana, India

📍 Secondary Address
H.No.11-5-245/3/1, H.P Road, Moosapet, Telangana, 500018
📞 +91-8333027018
📧 support@herbspro.in

Business Hours: 9:00 AM - 6:00 PM (Mon - Fri)
GST Number: 36AADCH7639G1ZE

By subscribing to our SMS Alerts, you acknowledge and agree to this SMS Privacy Policy. If you do not agree, please do not use or subscribe to our text messaging services.