Privacy Policy – www.herbspro.in

Welcome to Herbspro.in. This Privacy Policy explains how Herbspro India Private Limited (referred to as “Herbspro.in,” “we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you interact with our website, services, or make purchases on www.herbspro.in (the “Site”).

Herbspro.in is the Indian extension of Herbspro.com, operated independently under compliance with Indian legal frameworks, including GST and data protection regulations.

📌 Information We Collect

✅ Information You Provide Directly

  • Contact Information: name, address, phone number, email

  • Order Details: billing/shipping address, items purchased, transaction ID

  • Account Information: username, password, security credentials

  • Support Correspondence: any information shared through emails or forms

✅ Information Collected Automatically

We collect certain data via cookies, pixels, and browser tracking tools:

  • IP address, device type, browser, time zone, and usage behavior

  • Interactions with our emails, ads, and services

✅ Information from Third Parties

  • Shopify (our e-commerce platform)

  • Payment processors (credit card, UPI, or bank)

  • Shipping carriers for order fulfillment

🎯 How We Use Your Personal Information

  • To fulfill your orders and provide customer support

  • To verify payments, handle shipping, returns, and exchanges

  • For marketing (only with your consent) – including newsletters, special offers

  • To improve our website and services using analytics and behavioral tracking

  • To comply with legal obligations (e.g., GST invoicing, fraud prevention)

🔐 Cookies & Tracking

We use cookies to:

  • Improve website functionality and loading times

  • Track usage behavior for analytics

  • Serve more relevant product recommendations

You can disable cookies via browser settings, but this may limit some website features.

More on Shopify cookies: Shopify Cookie Policy

📤 How We Share Your Information

We may disclose personal data with:

  • Service providers (Shopify, payment gateways, logistics)

  • Marketing partners (only if consented)

  • Regulators or legal authorities, where legally required

  • Affiliated partners, including Herbspro.com in the US

We do NOT sell personal data, nor do we share sensitive personal information for profiling.

🧒 Children's Privacy

Our services are not intended for children under the age of 16. We do not knowingly collect data from minors. If you are a parent and believe your child has submitted personal data to us, please contact us immediately to request deletion.

🌎 International Data Transfers

Herbspro.in may transfer your data to affiliated entities such as Herbspro.com (USA) to fulfill international orders. Data is transferred securely and in accordance with applicable laws, including Standard Contractual Clauses where applicable.

🔄 Data Retention

We retain your data for:

  • As long as your account remains active

  • As necessary for order fulfillment, dispute resolution, or tax compliance

✅ Your Rights

Depending on your location, you may have rights to:

  • Access your personal data

  • Request correction or deletion

  • Object to data processing

  • Withdraw consent for marketing

  • File a complaint with a data authority

Contact us at support@herbspro.in to exercise your rights.

📞 Contact Information

India Office:
Herbspro India Private Limited
📍 25/B, B.No:13, Dev Darshan Enclave, Chandulal Bowli, Diamond Point, Secunderabad Cantonment - 500009
📍 H.No.11-5-245/3/1, H.P Road, Moosapet, Telangana, 500018
📧 Email: support@herbspro.in
📞 Phone: +91-8333027018
🕘 Hours: Monday to Friday, 9:00 AM – 6:00 PM IST
📄 GST Number: 36AADCH7639G1ZE

USA Fulfillment Center:
Universal Herbs Inc
📍 31909 Hayman St., Hayward, CA 94544, USA
📞 US Phone: +1-510-324-2900

For any questions or concerns regarding this Privacy Policy or your personal data, contact us at the details above.